Terms and conditions

1. Corporate identity

The webshop is owned by Glorious Goods bvba, registered at Nachtegaalstraat 89, 9870 Zulte, Belgium, with business registration number 0842 805 086 and VAT identification number BE 0842 805 086, (“Seller”) .

2. Applicability

Every order implies the agreement by the Buyer of these terms and conditions, which in their totality form part of the agreement with the Seller, to the exclusion of all other general or specific terms and conditions on the side of the Buyer unless otherwise explicitly agreed in writing.

3. Productinfo

The Seller makes the posted product info and the accompanying photographic material as complete, correct and up to date as possible. However, given measurements and weights are indicative and colors on the product photos may differ slightly from the colors of the original product.
The Seller can not be held liable for direct or indirect damages resulting from the use of the information on this site.

4. Pricing

All our prices are in Euros, including VAT and excluding transport and other ancillary costs. The costs of transport and delivery are indicated separately. The Seller reserves the right to change or correct the prices of the products at all times. If a purchased product is marked down after the order, there is no entitlement to a refund of the price difference.

5. Transport and delivery costs

Incorrect delivery addresses are the responsibility of the Buyer and may result in additional costs.
Unless otherwise stipulated, our prices do not include transport and delivery of the goods to the Buyer. The costs for transport and delivery are indicated separately. Orders from € 40 are shipped free within Belgium and the Netherlands.

6. Payment

Invoices are payable in full to our head office at Nachtegaalstraat 89, 9870 Zulte, Belgium by the due date and without discount unless otherwise indicated on the invoice.
In the case of late payment, interest will be charged on the invoice amount owing by operation of law and without the necessity of any prior notice of default at a rate of 1% per month from the invoice date. In the event of non-payment and in the event a reminder sent by normal post has not been effectual within 14 days, a fixed fee will be payable equal to 12% of the amount owing.
We reserve the right in the event of non-payment of an invoice in part or in full by the due date or in the event of any other breach of the Buyer’s obligations with respect to the agreement, to suspend the execution of or immediately terminate all agreements with the Buyer by operation of law, without implication of default and without the need for any judicial intervention and to demand payment of all amounts owing, even with respect to invoices not yet past due, or to deliver goods only upon payment in cash, notwithstanding any earlier agreements or any other rights to which we may be entitled.

7. Right of ownership

All delivered goods remain the property of the Seller until paid for in full, including all costs and taxes, interest and fees. In the event of non-payment, we reserve the right to reclaim the goods by operation of law at the Buyer’s expense.

8. Delivery

The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for termination of the agreement or for the payment of damages to the Buyer, except in the case of deliberate delay. Incorrect delivery addresses are the responsibility of the Buyer and may result in additional costs. We reserve the right to carry out partial deliveries.

9. Complaints

In order to be admissible, complaints must reach us: (a) in the case of complaints related to non-conformity of deliveries, within 8 days following receipt of the goods and (b) in the case of hidden faults, within 14 days following the discovery of the fault or the moment by which time such a discovery could reasonably be expected to have taken place.
Acceptance of the goods by the Buyer covers every possible fault or non-conformity observable at that time. In case of justified complaints, we reserve the right to either replace the goods or to refund the invoice value.

10. Right of withdrawal

Buyers have the right to withdraw from the contract within 14 days without penalty and without justification. The withdrawal period will expire 14 days from the day of delivery.

In the event the Buyer wishes to make recourse to this right, he/she is required to notify the company of his/her decision to withdraw from this contract by an unequivocal statement (e.g. in writing by e-mail or mail). The right to withdraw does not apply to professional buyers.
The right of withdrawal is only valid if the items are returned within 10 days from the day on which the Buyer communicated his/her withdrawal from the contract to the company.

All returned goods must be returned unused, undamaged and in the original packaging accompanied by the order number to Glorious Goods bvba, Nachtegaalstraat 89, 9870 Zulte, Belgium. If the sender of the returned items can not be identified, the return will be refused.

The Buyer is responsible for the direct cost of returning the goods. Glorious Goods bvba will refund the returned goods within 14 days from the receipt of the returned goods, provided that all conditions as described above are complied with. The refund amount can not exceed the actual amount paid by the Buyer. Used vouchers will be refunded and can be reused for a future purchase.

11. Warranty

The warranty of the Seller is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code.
The Seller may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the Buyer.

12. Force Majeure

The Seller is not responsible for delays in the execution or the non-execution of its commitments arising as a result of events outside its normal control, including production interruptions, difficulties in acquiring or shortages of raw materials, work force, energy or transport or delays in transport, strikes, lock outs, work interruptions or other collective labour disputes, whether or not they are directly related to ourselves or our suppliers and this even in the event these events are foreseeable.

13. Personal data

All orders from the internet site of Glorious Lou, owned by Glorious Goods bvba, imply the explicit permission of the Buyer to allow the processing and use of his/her personal information for such purposes as administration of a customer database, the management of orders, deliveries and invoices, solvency checks, marketing and advertising. The processing of such information for marketing purposes and individual advertising will only take place upon the Buyer’s explicit declaration of agreement during the ordering process. Glorious Goods bvba will not be permitted to transfer this information to third parties. The Buyer has the right to view and correct all information. The Buyer also has the right at all times to oppose the processing of his/her personal information for direct marketing purposes and this without personal cost. For more information, the Buyer is invited to consult the public register held by the Privacy Protection Commission in Brussels.

14. Proof

All Parties accept the validity of electronic proof in the framework of their relations (e.g. e-mail, backups, etc.).

15. Severability

If any article of these terms and conditions is declared null and void, this invalidity shall not affect the validity of the remaining articles.

16. Jurisdiction

All agreements concluded with the Seller are subject to Belgian law. All disputes are the exclusive jurisdiction of the Belgian courts.