Can I return one or more products?
You have the right to withdraw from the contract within 14 days without penalty and without justification (= right of withdrawal). We will refund the amounts paid, net of delivery costs.
Right of withdrawal
In the event the Buyer wishes to make recourse to this right, he/she is required to notify the company of his/her decision to withdraw from this contract by an unequivocal statement (e.g. in writing by mail or e-mail firstname.lastname@example.org). The right to withdraw does not apply to professional buyers. All returned goods must be returned unused, undamaged and in the original packaging accompanied by order number. If the sender of the returned items can not be identified, the return will be refused. The Buyer is responsible for the direct cost of returning the goods. Glorious Goods bvba will refund the returned goods within 14 days from the receipt of the returned goods, provided that all conditions as described above are complied with. The refund amount can will not exceed the actual amount paid by the Buyer. Used vouchers will be refunded and can be reused for a future purchase.
You can return the products to:
Glorious Goods – Retours
9870 Zulte – Belgium
What if I receive an article with a visible fault?
If you were to receive an article with a visible fault, you can return it free of charge. We will replace the item with an item in good condition or pay the invoice value. In any case, we take the return costs at our expense. You have to let us know you are returning this article and send it back within 8 days from the day that follows the delivery.
How to return?
Once you have contacted us we’ll give you a return ticket from Bpost that you can stick on the package that you want to return. The returned item must be returned in its original condition and packaging and must be accompanied by the order number. If the sender of the returned items can not be identified, the return will be refused You can deliver your package at a Bpost point in your neighborhood.
From an other country
You can to send the articles in its original condition and packaging to:
Glorious Goods bvba
9870 Zulte – Belgium
We will determine whether the postage and packing costs are reasonable and we will pay them back.